CUSTOMER SERVICE POLICY
Uppity Puggity is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
Please see our Terms and Conditions for more information.
TERMS & CONDITIONS
The information contained in this website is believed to be accurate and current. However, it is provided in good faith on an "as is" basis. No representation or warranty as to the reliability, accuracy or completeness of the information contained on this website is made by Uppity Puggity or directors, officers or employees. In addition to this they do not accept any responsibility arising in any way (including negligence) for errors in, or omissions from, the information in this website. Illustrations, photos and packaging are only a representation of the products advertised, variations may occur. All products were available at time of publication, Uppity Puggity will not be responsible for the lack of stock due to supplier problems. Uppity Puggity reserves the right to limit purchases to normal retail quantities.
Any order placed with Uppity Puggity using the online store website is an offer by you to purchase a particular product for the specified price (including the delivery, tax and other charges) at the time of the order and under these Terms and Conditions. Uppity Puggity retains the right to reject your offer of purchase for any reason. These may include but will not be limited to the unavailability of any product, an error in your order, or an error in the product description or price posted on the website. Uppity Puggity will confirm your order within 2 business days of your order request.
The prices of products, services and delivery and other charges displayed on the online store website are current at the time of issue, however, Uppity Puggity reserves the right to change prices at any time. All Prices are in Australian Dollars (AUD). Prices shown are available only online and will not be offered in any Uppity Puggity store.
All products are covered by statutory warranties, namely we warrant the products we sell to you are free from defects in workmanship and materials; of merchantable quality; fit for the purpose for which they were made and will match the description contained in our online catalogue or any sample provided to you. All products will meet these statutory requirements for at least three months from the date of purchase unless the product is covered by an extended warranty.
Statutory and extended warranties (if applicable) will not apply where you have caused the products to become damaged.
Examples of occasions where the warranties and additional promises (if applicable) will not apply are:
- Where you have mistreated or abused the products (whether intentionally or unintentionally); or
- Damaged the products as a result of using them in a way they were not intended to be used.
We recommend that you refer to the online catalogue and packaging instructions for further information about the intended purpose for which a product was made.
We reserve the right to test or assess any product returned to us in order to determine whether a breach of warranty has occurred.
Shipping and Delivery Policy
Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Orders are dispatched within 2 business days where stock is available. Shipping times are estimated at between 3-7 business days depending on your location within Australia. Delivery time is subject to stock availability, this period may be extended by up to 30 days.
Freight charges are payable in addition to the product price. All deliveries are made via our service provider - Australia Post.
Please note, products will not be delivered to an unattended address. The courier requires a signature from an occupant at the specified delivery address. Therefore, we recommend a work address. If no one is available to sign for the parcel a card will be left and the parcel re-directed to the nearest Courier depot. The customer is then responsible for collecting the parcel from that depot or paying an additional charge for re-delivery.
We calculate freight based on a standard charge (which differs by post code) plus a charge based on the weight of the order.
Uppity Puggity ships goods to all of mainland Australia (excluding outlying islands). Please contact us to enquire about a special order for deliveries outside of our specified areas.
Returning a Product for a Refund
We will only give you a refund if we have breached a statutory warranty or some other promise we have made to you. If you are entitled to a refund, you must return the relevant product to us in exchange for that refund. If preferred, we will replace the product returned (subject to availability) or grant you a credit.
To be eligible for the refund you must notify Uppity Puggity of the breach of warranty within 7 days of receipt of delivery and must return the relevant product as soon as reasonably possible thereafter.
The product must be returned to us undamaged (except for of any fault or defect you have identified in respect of the product not caused by you or damage that has resulted because of a breach of any warranty or promise we have made).
If you are returning a product by mail or courier, it must be carefully packed and you must pay the postage or freight charges. You are responsible for loss or damage to products in transit, so we recommend that you take appropriate insurance.
So we can complete your return as quickly as possible, we ask that you...
- Except for damage or defects that have arisen because of a breach of warranties or other promises we made to you, return the product to us in the same condition, so far as reasonably possible, as it was purchased (including manuals, accessories and packaging)
- Provide us any extra information we may need to process your return.
- Where possible, if damage or defects that have arisen because of a breach of warranties or other promises we have made to you are apparent without opening the packaging, do not open the product if it is in a sealed package.
- Provide us with proof of purchase in the manner set out below:
Where you have retained your receipt:
- Provide us with the receipt together with your name, telephone number and signature.
Where you have not retained your receipt:
- If you don't have a receipt, photo identification showing your name, your address, telephone number and signature will be required.
- You can help us determine proof of purchase by providing such things as Bank Statement, credit card statement or similar.
Where we are giving you a refund, we will credit you with your original method of payment. Purchases made on a debit/credit card will be credited back to the original card used.
Refer to our warranty conditions set out above. You are not entitled to a refund, replacement product or credit in respect of damaged products in circumstances where the statutory warranties and additional promises we have made (if any) do not apply i.e. because your acts or omissions caused the product to become damaged.
You are also not entitled to return a product for a refund, replacement product or credit in the following circumstances:-
- The applicable warranty period has expired;
- You change your mind;
- You buy the wrong product for your intended purpose;
- You discover you could have bought the product cheaper elsewhere
Repairs Under Manufacturer's Warranties
There may be circumstances where you have a problem with a product however it does not amount to a breach of a statutory warranty provided by us i.e. you are not entitled to a refund from us. In those circumstances, however, the product may have come with a warranty from the manufacturer.
Where your purchase of the product has been sold with a warranty from the product manufacturer, the warranty will typically grant you a right to have the product repaired (rather than entitle you to a refund) if defects arise falling within the scope of the warranty. Some Manufacturer's use external Service Agents to repair faulty or damaged products. Where applicable, the item will need to be sent away for repair. Please contact us for manufacturer's contact details.
We recommend you firstly phone the relevant manufacturer if you experience any difficulties operating a product.
Use of this website is restricted to those aged over 18 and those able to enter into a legally binding contract.
Limitation of Liability
Any direct, indirect, incidental, special or consequential damages as a result of use or misuse of the website will not be the responsibility of Uppity Puggity. Uppity Puggity will also not be liable for the costs resulting in further purchases as a result of the initial purchase, the cost of obtaining substitute products. In addition to these, messages received, transactions entered into through the website or as a result of unauthorised access to your information contained on this website will be in no way the responsibility of Uppity Puggity.
Where an Act of Parliament suggests any term, condition or warranty in the Terms and Conditions and does not allow for provisions in a contract for exclusion of liability, the liability of Uppity Puggity will be limited. If the breach relates to a good purchased Uppity Puggity may choose to replace the goods or supply the equivalent goods, repair the goods, pay the cost of replacing the goods or of acquiring equivalent goods or payment of the repair costs for the goods. If the breach relates to services provided Uppity Puggity may choose to supply the services again or pay the cost of having the service supplied again.
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, address, phone number and a password. We use this information to process your orders, to keep you updated on your orders and to personalise your shopping experience.
Use of Information
Collecting Information on Registered Members
Access to Information
Links to Other Sites
Problems or Questions
Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.
Use of Information
Collecting Information on Registered Members
As part of registering with us, we collect personal information about you in order for you to take full advantage of our services. To do this it may be necessary for you to provide additional information to us as detailed below.
Registration is completely optional. Registration may include submitting your name, email address, address, telephone numbers, option on receiving updates and promotional material and other information. You may access this information at any time by logging in and going to your account.
Uppity Puggity will only collect personal information (customer details and credit card details) for the necessary business activity of selling products and equipment online and where this information needs to be supplied by the customer for payment of products to be supplied. Uppity Puggity will only collect this information by lawful and fair means and not in any unreasonably intrusive manner. Uppity Pugity will only accept this information with your consent at the time of submission of product purchase.
Any email addresses provided by this site will only be used to respond to specific user enquiries. They will not be used for purposes of mailing lists unless the user specifically states so, and they will not be disclosed in any manner to any other parties except if required by law or regulation.
Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure.
We may engage third parties to provide you with goods or services on our behalf. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services.
We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.
However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.
Access to Information
We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, please our Customer Service team to have the information corrected.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.
Links to Other Sites
We provide links to Web sites outside of our web sites, as well as to third party Web sites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that Web site and its privacy statement.
Problems or Questions
For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner's web site; http://www.privacy.gov.au/.
Uppity Puggity does not claim that any information (including any files) obtained from or through this website is free from viruses or other faults or defects. You are responsible for scanning any information for viruses. Uppity Puggity accepts no responsibility to you or any other person for any loss or damage (whether direct, indirect, consequential or economic), regardless of cause, negligence or otherwise, which may be the direct or indirect result of any such information. If Uppity Puggity is found to be liable this will be limited to the cost of supplying the information again.
Uppity Puggity (ABN: 59 697 893 077) operates "Uppity Puggity’s online shopping site" website. To make use of this website you are required to accept and comply by the website Terms and Conditions. These include terms, conditions, notices and disclaimers. You should read these before making use of the website. Your use of the website indicates your agreement to the following Terms and Conditions.
Uppity Puggity can at any time make changes to the Terms and Conditions without notice to you. If using this website following a change you are agreeing to the amended Terms and Conditions. If you do not wish to be bound by a change you should discontinue use of the website.